Detailed information on returns, refunds, and exchanges for purchases from XLT Ovens Canada.

Refund and Returns Policy

Thank you for shopping with XLT Ovens Canada. We are committed to providing the highest quality commercial conveyor ovens, hoods, and service parts, along with a transparent shopping experience. Please review our Return and Refund Policy carefully before making your purchase.

Eligibility for Returns and Refunds

  • Purchase Criteria: Items must be purchased directly from XLT Ovens Canada to be eligible for a return or refund.
  • Condition and Packaging: Products must be returned in their original, unused condition with all original packaging.
  • Return Window: Return requests must be submitted within 5 days of the delivery or pickup date.

Non-Eligible Items

  • Customized or personalized products.
  • Perishable goods or consumables.
  • Items marked as non-returnable or non-refundable.
  • Used equipment.
  • Special orders, including specific sizing or electrical settings.

Return Process

  1. Initiation: To initiate a return, contact our customer support at 833-809-0833. Provide your order number, product name(s), and the reason for the return.
  2. Shipping: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method as we are not liable for lost or damaged returns.
  3. Inspection: Once we receive your return, our team will inspect the items. Eligible returns will be processed for a refund within 10 business days. Items that do not meet return criteria may be sent back at the customer’s expense.

Refund Method

Refunds will be issued to the original payment method. Please be aware that processing times may vary depending on your financial institution.

Restocking Fee

A 30% restocking fee may apply to certain returns. This fee will be communicated to you prior to processing your refund.

Damaged or Defective Items

Report any damaged or defective items within 3 days of delivery for a prompt replacement or refund, including any shipping costs.

Exchanges

We do not offer direct exchanges. To obtain a different item, please return the original purchase and place a new order.

Policy Changes

XLT Ovens Canada reserves the right to modify this policy. Any changes will be effective immediately upon updating our website.

Contact Us

For questions or concerns regarding our Return and Refund Policy, please contact our customer support team at 833-809-0833 or email us at [email protected]