XLT Equipment Warranty
Providing Warranty Options Up To 10 Years!
Industry-Leading Warranties: Up to 10 Years of Coverage!
At XLT Ovens, we stand behind the quality of our equipment, which is why we offer an unmatched warranty of up to 10 years. When you purchase an oven and pre-piped Ansul system hood combination, you’ll receive comprehensive support for the next decade. If you choose to buy the oven or hood separately, we’ve still got you covered with a 7-year warranty on parts and labor.
How can we offer such extensive coverage? Our equipment’s reliability and low warranty costs allow us to provide this industry-leading protection. We understand that downtime can impact your business, so our goal is to minimize it. If an issue arises, our team is ready to assist, ensuring a prompt and efficient resolution to keep your operations running smoothly.
Canada XLT Warranty Details
XLT guarantees that all Version H ovens produced after October 16, 2019, are free from defects in materials and craftsmanship under standard use conditions for a period of seven (7) years from the original purchase date by the end user. Additionally, XLT extends a ten (10) year warranty on the main fan blades, conveyor shafts, and conveyor bearings. The company also ensures that all ovens and hoods will remain rust-free for ten (10) years from the date of purchase.
For Version E hoods manufactured after October 16, 2019, XLT offers a seven (7) year warranty covering any defects in materials and workmanship under normal use, starting from the original purchase date. If the purchase includes a pre-piped Ansul system for both the ovens and hood, this warranty is extended to ten (10) years for both items.
In the event of a part failure, XLT will provide a replacement part and cover all labor costs associated with the replacement. However, if XLT determines that the part is not defective upon inspection, the end user will be responsible for any incurred costs. This warranty is only valid for the original end user and is non-transferable without XLT's prior written consent. Liability for damages is limited to the original purchase price.
Owner Responsibilities:
- The owner is responsible for inspecting the equipment and crates upon receipt. Any damage incurred during shipment must be immediately reported to the carrier, XLT, and noted on the Bill of Lading.
- The equipment must be installed and operated following the guidelines outlined in the Installation and Operation Manual provided with the unit.
- Proper maintenance of the equipment, as specified in the Installation and Operation Manual, remains the owner's responsibility under this warranty.
- A completed copy of the "Initial Start-Up Checklist" must be submitted to XLT when the unit is first installed, or when it is relocated and installed at a different site.
- Gas, electric, and HVAC connections to the oven must be made by locally licensed contractors.
- Failure to contact XLT before engaging a repair company for warranty-related work will result in the voiding of all warranties.
Exclusions from Warranty Coverage:
- Damage caused during freight
- Overtime labor charges
- Defects arising from utility service issues (such as power surges, incorrect voltage levels, improper gas pressure or volume, contaminated fuel, or faulty utility connections)
- Defects due to moisture or other contaminants
- Conveyor belts
- Filters
- Exhaust fans
- Light bulbs
- Painted or powder-coated surfaces
- Routine maintenance or adjustments
This warranty does not cover any equipment or parts that are damaged due to accidents, alterations, misuse, abuse, improper cleaning, incorrect installation or operation, or as a result of natural or man-made disasters.
Claim Process:
If a defect is identified, XLT must be promptly notified. Once notified, XLT will coordinate the necessary repairs through an authorized service agent. If the authorized service agent is denied access to provide service upon arrival, XLT will be released from all warranty obligations.